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Descripción general
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Nuestra política de devoluciones y reembolsos tiene una duración de 8 días. Si han transcurrido 8 días desde su compra, no podemos ofrecerle un reembolso completo ni un cambio.
Para poder realizar una devolución, el artículo debe estar sin usar y en las mismas condiciones en que lo recibió. Además, debe estar en su embalaje original.
Algunos tipos de artículos no admiten devoluciones. Los productos perecederos, como alimentos, flores, periódicos o revistas, no se pueden devolver. Tampoco aceptamos productos de higiene personal, materiales peligrosos ni líquidos o gases inflamables.
Artículos adicionales no retornables:
- Gift cards
- Downloadable software products
- Some health and personal care items
Para completar su devolución, necesitamos un recibo o comprobante de compra.
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Por favor, no devuelva su compra al fabricante.
Existen ciertas situaciones en las que solo se conceden reembolsos parciales:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Reembolsos
Una vez que recibamos e inspeccionemos su devolución, le enviaremos un correo electrónico para notificarle que hemos recibido el artículo. También le informaremos si su reembolso ha sido aprobado o rechazado.
Si su solicitud es aprobada, se procesará su reembolso y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original en un plazo de unos días.
Reembolsos tardíos o faltantes
Si aún no has recibido el reembolso, primero revisa tu cuenta bancaria nuevamente.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.